☑️ SUCCESS

Check your inbox, the IATA Unruly Passengers Annual Safety Report is on its way!

Did you know?

Based on industry analysis, de-escalation of unruly passenger behavior helps solve almost 90% of these problematic events.


In an effort to make the aviation industry a better and safer place, we’ve created the IATA Cabin Operations Safety Guide, which outlines how the top airlines are preventing further problems when facing unruly passenger situations.

What’s the IATA Cabin Operation Safety Guide?

  • An easy-to-read study based on hundreds of hours of extensive safety research by the most qualified industry experts
  • Examples based on the analysis of hundreds of successful unruly passenger cases solved with zero incident
  • Best practices used by the most renowned airlines in the world

How can you benefit from this guide?

  • Learn to identify the contributing factors that lead to unruly behavior and how best to neutralize them
  • Learn the best practices to safely deal with the various levels and types of threats to minimize consequences for staff, passengers, and the airline
  • Learn how to identify fatigue hazards for staff and properly reduce risks
  • Learn how the leading organizations face the challenges of unruly passengers and solve the problem with ease
GET THE GUIDE

Start benefiting from the Cabin Operations Safety Guide today!

Start benefiting from the Cabin Operations Safety Guide today!

Used by leading organizations and airlines such as

The implementation of Cabin Safety Best Practices has led to happier passengers, safer flights, and hundreds of flight staff feeling less threatened and stressed.

Created by the most qualified workgroups in the world

IATA Safety Group & Task Force

Cabin Safety Experts

Unruly passengers and safety complications could be costing you:

  • High employee turnover due to staff fatigue and mental anguish
  • Distrust from other passengers who now feel unsafe
  • Millions in legal defense against unnecessary lawsuits
  • Between $10,000-200,000 USD in lost revenue with each unscheduled landing
  • Hours of precious time wasted due to grounded planes

Instead,

improve the:

  • Mental wellness of your staff
  • Passenger experience
  • Safety of your passengers and crew
  • On-time experience

You can’t afford to miss out on this manual!

You can’t afford to miss out on this manual!

What airline staff is saying about unruly passenger events

Don’t let ground staff, flight and cabin crew be subject to the following horrible events. Properly train them to diffuse dangerous unruly passenger instances before they happen.

  • «Monarch Airlines bans six passengers FOR LIFE for 'drinking their own booze, smoking in toilets and grabbing flight attendants'» – Mail Online
  • «Flight attendant scalded with hot water and noodles by passengers who claimed to have bomb» – Mirror
  • «Emirates passenger ‘attacked crew’» on flight from Dubai – The National

The cost of safety instances placed on all involved is steep. It greatly damages staff morale and faith in the brand name that airlines work so diligently to build. The financial loss can be devastating-delays, grounded planes, and, unfortunately, lawsuits. Isn’t more thorough training for cabin safety a better, more affordable option?


Safety is our number one priority for all passengers and airline staff. This is true, whether it be from unruly passengers, abnormal safety risks, or the possibility of staff fatigue. We want to make the skies a safer place for everyone.


Prevent employee turnover, loss of passenger faith, and a waste of revenue by applying the best practices found in the IATA Cabin Operations Safety Guide today!
Invest in Your Staff and Safer Flights Now

GET THE GUIDE